Refund policy
<h1>Return, Refund & Exchange Policy</h1><p>At PartsNation.Pk, we aim to provide the right automotive parts for your vehicle. Please review our return, refund, and exchange terms before placing an order.</p><h2>1. Return Eligibility</h2><p>Returns may be considered for items that arrive damaged, defective, incorrect, or significantly different from what was ordered.</p><p>To be eligible for a return, items must generally be unused, uninstalled, unmodified, and returned in their original packaging with all included components intact. All return requests are subject to review and approval under this policy.</p><h2>2. Reporting Timeframes</h2><p>Please follow these timeframes when reporting an issue:</p><ul><li><strong>Damaged, missing, or incorrect items:</strong> Report the issue within 24–48 hours of delivery.</li><li><strong>Other eligible return requests:</strong> Submit your request within 7 days of delivery.</li></ul><p>Please contact us as soon as possible if you identify an issue with your order. Requests submitted outside these timeframes may not qualify, subject to applicable legal requirements.</p><h2>3. Non-Returnable Items</h2><p>The following items are generally not eligible for return or refund:</p><ul><li><strong>Electrical and electronic automotive parts:</strong> These items are non-returnable.</li><li><strong>Installed, used, or modified parts:</strong> Items that have been fitted, operated, altered, or damaged after delivery.</li><li><strong>Special-order or customized parts:</strong> Items sourced or prepared specifically for an individual customer's request.</li><li><strong>Clearance or final-sale items:</strong> Products explicitly identified as clearance or final sale.</li><li><strong>Incomplete returns:</strong> Items missing their original packaging, included components, or accessories, where these are required for the return.</li></ul><p>Please verify the product details and vehicle compatibility before ordering, especially for electrical and electronic components. This section does not limit any rights that cannot legally be excluded under applicable law.</p><h2>4. Vehicle Compatibility</h2><p>Customers should verify their vehicle's make, model, year, engine, variant, and relevant part number before placing an order. Fitment can vary between different versions of the same vehicle.</p><p>Our team can assist with compatibility enquiries when accurate vehicle information is provided. Returns requested because of incorrect customer selection or unverified compatibility may not be accepted.</p><p>If you are unsure whether a part fits your vehicle, please contact us before ordering.</p><h2>5. Damaged, Defective, or Incorrect Orders</h2><p>If you receive a damaged, defective, or incorrect item, contact PartsNation.Pk promptly and provide:</p><ul><li>Your order number.</li><li>A description of the issue.</li><li>Clear photographs of the item and its packaging.</li><li>A photograph of the shipping label, where relevant.</li></ul><p>Please avoid installing, modifying, or discarding the item or its packaging before contacting us. Our team will review the information and explain the next steps.</p><p>Where a claim is approved, an appropriate resolution may include a replacement, exchange, or refund, depending on the circumstances and applicable requirements.</p><h2>6. Return Authorization</h2><p>All returns must be approved by PartsNation.Pk before an item is sent back. Contact our team with your order details and the reason for the return.</p><p>Please wait for return instructions before shipping anything to us. Unauthorized returns may not be accepted.</p><h2>7. Return Shipping</h2><p>Unless the return is caused by an error on our part, customers are responsible for:</p><ol><li>Return shipping costs.</li><li>Secure packaging of the item.</li><li>Adequate protection against damage during transit.</li><li>Applicable courier handling charges.</li></ol><p>Please package returned items carefully to prevent damage during transportation.</p><p>If PartsNation.Pk sends an incorrect item or a return is approved because of an error on our part, our team will explain the appropriate return shipping arrangements.</p><h2>8. Inspection and Refunds</h2><p>All returned items are subject to inspection to verify their condition and eligibility under this policy.</p><p>Once a return is approved, eligible refunds will be issued through the original payment method where possible. If a refund through the original method is not feasible, an alternative method, such as bank transfer, may be arranged with the customer.</p><p>Refund processing times may vary depending on the payment provider and banking procedures. Any applicable shipping charges or deductions will be communicated during the return process.</p><h2>9. Exchanges</h2><p>Eligible exchanges are subject to product availability and approval. If a replacement is unavailable, our team will discuss the available options with you.</p><p>Exchanges remain subject to the eligibility, reporting, authorization, and shipping requirements outlined in this policy.</p><h2>10. Contact Us</h2><p>For return, refund, or exchange assistance, contact PartsNation.Pk through the WhatsApp or contact details provided on our website.</p><p>Please include your order number, product details, and a description of the issue so our team can assist you efficiently.</p><p>We recommend reviewing this policy before placing an order. PartsNation.Pk reserves the right to assess return requests in accordance with these terms and applicable law.</p>